Managed Service Desk

Front line for pennies.

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Approach

Our approach is unique, and not specific to a particular subset of industry verticals but, rather, specific to the objectives and needs of all businesses – ensuring that an organizations technology investments not only make sense but that they also satisfy business requirements. Your business challenge is our business challenge, and it’s in our expertise that gives us the enablement to ensure that the business equation is solved with the most sensible and cost effective solution.

Managed Service Desk

Third Octet’s Managed Service Desk provides front line technical support to end users for a fraction of the cost of employing and developing your own internal tiers.  Users are provided with dedicated and customized toll-free numbers to call in times of assistance, and users are also able to log tickets online through a customized portal complete with a knowledge base to provide basic self-remediation strategies.  Third Octet’s Managed Service Desk is customizable, including coverage and tier requirements, as well as the ability to support custom applications not typically covered under outsourced service desk agreements.

Key features of our service desk include:

  • Located in 12 European countries, the United States and Central America
  • Delivering service into Government, Consumer and Corporate market sectors
  • Support 525 customers in 28 languages
  • 14.4 million calls managed per year
  • Problem Resolution
  • For end-users and consumers by providing a single point of contact for IT issues: Incident and problem management, Handling end-user change requests, Managing IT assets and changes
  • Support international clients from network of Global Delivery Service Desks
  • TRIOLE for Services toolset used by all Service Centers

To learn more about Third Octet’s managed service desk, and the options available, please contact us for more information – info@thirdoctet.com, or (647)728-0610.